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Go to the shopRefund policy
All returns or exchanges must be received within 30 days of receipt.
FINE SCRUBS first goal is 100% customer satisfaction. If you are unhappy about your shopping experience with Scrubs Unlimited, give us a chance to make it right. We do not have a problem with most returns and exchanges; just returns and exchanges with no information about the reason of the return. Credits may take up to 2-3 weeks to complete.
Medline and Cherokee brand garments have different return / exchange programs; scroll down to see the "Medline and Cherokee Only" special return policy.
How to send back a return or exchange
Simply mail your return/exchange along with your name, phone number, address, and a note inside the box, explaining the reason of your return/exchange to:
Philip Gabriel
1022 Selby Ave.
Los Angeles, CA 90024
You pay only to return the items. If you use USPS Ground Advantage, return shipping should cost less than $9.00 to send the items back to us. We recommend a shipping method that provides a tracking number or delivery confirmation so your package can be traced.
Refunds and restocking fees
| Order size | Refund / fee | Approval |
|---|---|---|
| 1–2 units | Full refund, including the shipping to the customer. No restocking fee. | Not required |
| 3–10 units | 10% restocking fee | Required by phone or email |
| 11 or more units | 15% restocking fee | Required by phone or email |
Tip: To avoid returns altogether, please take advantage of our Safe Sizing Order Program below.
No reshipping fee is required on returns
However, with all EXCHANGES, you must include a check for $8.50 to Scrubs Unlimited, to cover reshipping costs.
Any exchange that does not include the details mentioned above will be donated to charity. Any return/exchange sent back to another address other than the one listed above will also be treated as a donation to charity.
Safe Sizing Order Program
Safe sizing for one set is available.
- Order one set to see how it fits. You will be charged for the garment, and shipping.
- If the size is right, reorder two or more sets and we will offer free shipping on that new additional order.
- If the size is not a perfect fit, send the set back for a full refund, including the shipping to the customer. You pay only to return the items — with USPS Ground Advantage this should cost less than $9.00.
This ensures you receive the correct fit from the very beginning, without the hassle and expense of having to return multiple garments that don’t fit with increased shipping fees.
Items that cannot be returned or refunded
- Special order items that are not listed on our website
- Items purchased for a photo shoot, or large orders placed for a production
- Embroidered items
- Monogrammed items, including coats and scrubs, of all types
- Garments that have been washed
- Garments that have been shrunk
- Garments that have been worn for any purpose other than trying them on
- Garments that come back with makeup or other stains
- Items lost by the carrier where we have a tracking number confirming the package was delivered
Exceptions
- Mistakes that are our fault.
- Garments stained or defective from the manufacturer.
Note: We know the difference between a customer-caused stain and a factory stain.
Shipping losses not due to our negligence
Shipments are considered delivered to you and not eligible for refund when we present you with a confirmed delivery receipt from the shipping firm — FedEx, UPS and USPS. We cannot be held responsible for items stolen from your door step after delivery has been confirmed. We strive to be respectful and courteous to all customers, and we ask that we get the same respect in return.
Questions about sizing?
Please call us with any questions in regards to sizing. We are always happy to help you get the right fit the first time.
Return / exchange policy for Medline and Cherokee scrubs only
We accept returns on Medline Scrub products differently, so you must call (866) 267-3079 for a return authorization number. The RA number and shipping address will be sent within 2 business days. The customer will then ship the product to the address provided. We recommend UPS or FedEx with a tracking number, or USPS with delivery confirmation. The Safe Sizing Order Program also applies to Medline products.
Restocking fees, where applicable, follow the schedule listed under Refunds and restocking fees above.
Scrubs Unlimited is not only dedicated to getting our customer the best prices on premium medical apparel, such as Fashion Seal lab coats and Medline scrubs. We also value your business and aim to offer the best in customer satisfaction. That’s why when you purchase Angelica scrubs or anything else from our collection; we want to be sure you’re completely happy with your purchase.
Please review our return policy. You’ll learn how to best measure Medline and Angelica scrubs and the timeline for returning Fashion Seal lab coats.
